Help
Answers to the questions we’re asked most.
How does delivery work?
Order by 4pm and we deliver the same evening. Orders start at $100, and delivery is a flat $10 whatever the order comes to. You choose a two-hour window at checkout.
Why do you check ID?
It’s the law. Everyone who orders must be 21 or over, and the person receiving the order must show valid photo ID. If nobody 21+ is home, we’ll take the order back and rebook it.
Can I return a bottle?
Unopened bottles can be returned within 30 days for a full refund. If a bottle arrives damaged or a wine is corked, tell us within 7 days and we’ll replace it.
Do you deliver chilled?
White wine, rosé, sparkling wine and beer travel in insulated bags so they arrive ready to drink.
Can I change my delivery window?
Yes, up to two hours before your window starts. Reply to your confirmation email with the time that suits you.